Ottawa – Mayor Jim Watson and Steve Kanellakos, Deputy City Manager of City Operations, along with CUPE 503 President, Brian Madden, and CIPP Executive Director, Sheila Stanislawski, are recognizing staff from the Public Works Department for their participation in ServiceOttawa’s Service Improvement Initiative.

“The City of Ottawa is committed to improving services for our residents while staying focused on the bottom line,” said Mayor Watson. “The ideas that staff brought forward have generated an annual savings of $1 million, and speak to the innovation and skill of our employees to find greater value for taxpayers.”

The Service Improvement Initiative was launched in May 2010, engaging staff from the Public Works Department in a process of identifying and implementing innovative management, and operating and business practices to improve performance and reduce costs.

Through this process, more than 200 Public Works staff worked on many initiatives, including: utilizing technology such as a pavement edger used for gravel and asphalt shoulder repairs; standardizing products such as hockey nets, vehicle tires and purchasing in bulk; and purchasing automated traffic counters to replace manual traffic counts.

“The ServiceOttawa Service Improvement Initiative is about engaging all staff to identify and implement innovative strategies and ideas that lead to safe, efficient and effective delivery of services to our residents,” said John Manconi, General Manager, Public Works Department.  “Following on the success achieved by our Public Works staff, this approach can be applied to all City departments through the ServiceOttawa Program.”

The process was done in partnership with two of the City’s major unions CUPE 503 and CIPP.

“This initiative improves the value added services that we deliver on the front lines.  The real experts are the staff who do the work each and every day,” said Brian Madden, President of CUPE 503. “They know how to get the jobs done in the most effective way and at the best value to the taxpayers of this city.”

“CIPP was pleased to join with CUPE 503 and the City of Ottawa in this Service Improvement Initiative,” said CIPP Executive Director, Sheila Stanislawski.  “We believe that involving the employees of the Public Works Department and their representatives has generated invaluable ideas and produced significant results for the City.”