The purpose of this memorandum is to provide an update to the Mayor and Members of Council of the work underway to address recent incidents in the City’s four Long-Term Care Homes. It will also provide an update on the appointment of the lead for the independent third-party review of Long-Term Care operations, the approval of the City’s compliance plans by the Ministry of Health and Long-Term Care (MOHLTC) and the stakeholder engagement activities that have been undertaken to date.

Third-Party Review

The City has engaged Mr. Greg Fougère to complete the third party, independent review. For over 30 years, Mr. Fougère has been involved in seniors’ initiatives at the local and provincial levels, working in areas such as long-term care policy, planning, funding and legislative compliance. During this time, he has earned numerous awards and honors for his accomplishments. Mr. Fougère has a Masters in Health Administration (MHA) from the University of Ottawa and is a Certified Health Executive (CHE) with the Canadian College of Health Leaders. Mr. Fougère was the CEO of the Perley and Rideau Veterans’ Health Centre for 17 years.  Mr. Fougère’s extensive knowledge of long-term care and his successful career in Ottawa will be invaluable to this review.

The independent, third-party review will begin on November 1, 2017 with a final report completed no later than Q1 of 2018.

The scope of the review includes a thorough review of data, documents and files associated with the operations of the homes and of the incidents, as well as interviews with key stakeholders; an analysis of factors contributing to recent incidents; and, the identification of actionable measures, in the form of recommendations aimed at preventing abuse (physical, verbal, emotional and sexual) or the failure to report going forward.

Ministry of Health and Long-Term Care Compliance Plans

Compliance plans were submitted to the MOHLTC on September 15th, 2017.  On October 26th, 2017, the Ministry of Health and Long-Term Care informed staff that the Compliance Plans (Attached) have been approved.

The approved plans will be posted in the Homes and shared with stakeholders. The work is well underway with each of the four Homes having established inter-disciplinary workgroups to implement the actions in the compliance plans.

Stakeholder Engagement

A robust Stakeholder Engagement strategy led by the City is almost complete.  This engagement is intended to respond to questions, provide information on the work that is underway and to obtain feedback on what works well and where the Homes can improve in the areas of care, safety and services.  The stakeholder engagement included:

  • Thirteen (13) family, friend and volunteer sessions in the Homes during September and October, held during the day, evening and weekend. Over 220 participants attended the sessions across the four Homes with over 90% of participants having indicated they were satisfied or very satisfied with the sessions.
  • Engagement sessions for Long-Term Care Residents were held during the October Residents’ Council meetings at each Home.
  • Multiple facilitated sessions are underway with Long-Term Care staff at each Home.
  • Online and paper surveys for all stakeholders continue to be available until November 1st, to date, over 400 surveys have been shared.

The analysis of the concerns, feedback and suggestions stemming from the stakeholder engagement strategies has begun and may result in the development of further actions. A communication strategy to keep stakeholders informed of ongoing work will be finalized by mid-November.

Should you have any questions, please do not hesitate to contact Janice Burelle at extension 44239.

Original signed by
Steve Kanellakos
City Manager