Ottawa — A proposed plan to provide online services for Para Transpo users will mean better service for customers starting at the end of 2019.

Councillor Allan Hubley, Chair of the City’s Transit Commission, and Jean Cloutier, Vice-Chair, today announced the proposed service improvements at City Hall. The Councillors outlined a two-stage project to make booking a Para Transpo trip easier. The full proposal will be detailed in a report to Transit Commission at its meeting on November 20, 2019.

In the first stage, customers would be able to book a Para Transpo trip using an online web form. This would be available by the end of 2019.

The second stage of the project would see OC Transpo working with its software supplier to develop a full suite of online services that would, among other things, allow customers to book, confirm or cancel trips using a computer, laptop, or mobile app on a smart phone, and to track the location of their trip. This full suite of online services would be in place by the end of 2020.

The strong demand for Para Transpo service has sometimes resulted in long phone wait times for customers. Offering online services is expected to reduce call volumes and therefore shorten wait times.

Both the Transit Commission and the Community and Protective Services Committee have this year asked for online services to be introduced as a way to improve the customer experience.

Quotes

‘’I am delighted that action is being taken by the Transit Commission and OC Transpo to provide online services for Para Transpo customers starting this year. Para Transpo is essential for residents who require the service to get around our city, and improving the customer experience for them is the City’s priority. We thank our Para Transpo customers for their patience as we work to improve the service.’’
Mayor Jim Watson

‘’Para Transpo customers have experienced long wait times on the booking phone line. Using online technology will give people a more convenient option for booking their trips, while freeing up capacity on the phone system for those who wish to continue using it. I look forward to a full discussion of this report at Transit Commission in November.’’
Councillor Allan Hubley, Chair, Transit Commission