The City has opened many accessible Emergency Reception Centres where residents can access power and services, such as charging mobility devices. The centres are open today, Tuesday, May 24, from 10 am to 10 pm, and locations and hours are subject to change based on community needs. For the complete list of centres, services and hours of operation, visit

Need help getting to a reception centre? Please contact Para Transpo at 613-560-5000 (TTY: 244-4833). For other disability-related requests for support, please call 3-1-1. Residents in need can also call 2-1-1 for information on government and local community-based health and social services. If your situation is life-threatening, please call 911.

Accessibility is an important commitment for the City of Ottawa. The City of Ottawa’s Accessibility Design Standards were used to select the reception centre sites. These standards incorporate considerations of accessibility under the Building Code. Accessibility features include:

  • Door operators
  • Accessible washrooms
  • Ramps
  • Accessible parking
  • Seating for those who cannot stand for long periods
  • Designated Para Transpo drop off/pickup locations, with indoor waiting area
  • Promotion of a scent-free environment
  • Wide corridors and turning radius

Staff will be available at the reception centres to assist residents. Please let staff know what support you require when you arrive.

For updates on the City’s storm response, follow the City on Twitter and visit the City’s Storm Recovery webpage.

For more information on City programs and services, visit, call 3-1-1 (TTY: 613-580-2401) or 613-580-2400 to contact the City using Canada Video Relay Service. You can also connect with us through FacebookTwitter and Instagram.